Last updated: 30.08.2023

This Privacy Policy explains what personal data is collected when you use our Protect 24/7 mobile application, websites and the services provided through them (together “App” or “Service”), how such personal data will be processed.

BY USING THE SERVICE, YOU PROMISE US THAT (I) YOU HAVE READ, UNDERSTAND AND AGREE TO THIS PRIVACY POLICY, AND (II) YOU ARE OVER 18 YEARS OF AGE (OR HAVE HAD YOUR PARENT OR GUARDIAN READ AND AGREE TO THIS PRIVACY POLICY FOR YOU). If you do not agree, or are unable to make this promise, you must not use the Service. In such case, you must (a) delete your account and contact us and request deletion of your data; (b) cancel any subscriptions using the functionality provided by Apple, any other app stores that may be available from time to time; and (c) delete the App from your devices.


Data you give us. You provide us with information about yourself when you register for and/or use the Service, namely email address.

Data provided by third parties. When you use sign in with Apple to register an account in the App, we get personal data from your Apple ID. This data may include, in particular, your name and verified email address.

Data we collect automatically: Data about how you found us. We collect data about your referring app or URL (that is, the app or place on the Web where you were when you tapped on our ad). Device and Location data. We collect data from your mobile device. Examples of such data include: language settings, IP address, time zone, country and address, type and model of a device, device settings, operating system, Internet service provider, mobile carrier, hardware ID.Advertising IDs. We collect your Apple Identifier for Advertising (“IDFA”) Contacts data. We may collect your contacts’ data while accessing the list of contacts via Apple consent request or. You may refuse to provide these data without any interruptions to the Service.

Third-party data. While using the Service, you may provide us with third-party personal data such as phone number, device and location data, contacts data, any personal data that can be indicated in text messages, SMS. You hereby authorize us to serve as a data processor to process these third-party personal data on your behalf. Please see Section DATA PROCESSING ON YOUR BEHALF: WE AS A DATA PROCESSOR for the details.

Cookies. A cookie is a small text file that is stored on a user's computer for record-keeping purposes. Cookies can be either session cookies or persistent cookies. A session cookie expires when you close your browser and is used to make it easier for you to navigate our Service. A persistent cookie remains on your hard drive for an extended period of time. We also use tracking pixels that set cookies to assist with delivering online advertising. Cookies are used, in particular, to automatically recognize you the next time you visit our website. As a result, the information, which you have earlier entered in certain fields on the website may automatically appear the next time when you use our Service. Cookie data will be stored on your device and most of the times only for a limited time period.


We process your personal data:

To provide our Service. This includes enabling you to use the Service in a seamless manner and preventing or addressing Service errors or technical issues. To host personal data and enable our App to operate and be distributed we use servers in Germany and Netherlands. Personal data, which are provided by users may be stored outside the EU. In some cases, these personal data and information may be stored in Canada. We adopted all necessary security measures for protection of your Personal Data according to the best practices of security, protection and confidentiality. If we transfer your Personal data to third party service providers, we will compel each third party service provider to adopt necessary security measures for protection of your Personal Data according to our data protection agreement. To manage your account and provide you with customer support. We process your personal data to respond to your requests for technical support, Service information or to any other communication you initiate. This includes accessing your account to address technical support requests. For this purpose, we may send you, for example, notifications or emails about the performance of our Service, security, notices regarding our Terms of Use or this Privacy Policy. To communicate with you regarding your use of our Service. We communicate with you, for example, by push notifications. These may include emails. To opt out of receiving push notifications, you need to change the settings on your device. To opt out of receiving emails, you need to reply to the email – opt out, we will stop sending emails. To research and analyze your use of the Service. This helps us to better understand our business, analyze our operations, maintain, improve, innovate, plan, design, and develop the Service and our new products. We also use data for statistical analysis purposes, to test and improve our offers. To perform research and analysis about how users interact with our App we use Appsflyer. Appsflyer enables us to understand, in particular, how users find us (for example, who was the advertiser that delivered an ad to users, which led you to an app store with our App). Appsflyer also provides us with different analytics tools that enable us to research and analyze your use of the Service. Find more in Appsflyer’s Privacy Policy. We use Facebook Analytics, which is a service is provided by Facebook that allows us to use different analytical tools. On Facebook Analytics we get, in particular, aggregated demographics and insights on how many people launch our app, how often users make purchases, and other interactions. Find more in Facebook’s Data Policy. To analyze how visitors use the Service and to measure the effectiveness of some ads we use Google Analytics, a web analysis program of Google. On Google Analytics we get, in particular, information on the data you enter on our website and users’ interactions within the website. Google allows you to influence the collection and processing of the information generated by Google, in particular, by installing a browser plug-in, available here. You can read more about how Google uses the information here.To analyze how visitors use the Service and to measure the effectiveness of some ads we use Amplitude Analytics, an app analysis program of Amplitude inc.. On Amplitude Analytics we get, in particular, information on the data you enter on our app and users’ interactions within the app. You can read more about Amplitude and its Privacy Policy.


In this section, we are letting you know what legal basis we use for each particular purpose of processing. For more information on a particular purpose, please refer to Section FOR WHAT PURPOSES WE PROCESS YOUR PERSONAL DATA. This section applies only to EEA-based users.

We process your personal data, in particular, under the following legal bases:

Legal Basis Purpose
Consent To send you marketing communications
To perform our contract with you To provide our Service (in accordance with our Terms of Use), to customize your experience, to manage your account and provide you with customer support, to communicate with you regarding your use of our Service
Our (or others') legitimate interests, unless those interests are overridden by your interests or fundamental rights and freedoms that require protection of personal data To research and analyze your use of the Service, to communicate with you regarding your use of our Service, to enforce our Terms of Use and to prevent and combat fraud
Legal obligation To comply with legal obligations


We share information with third parties that help us operate, provide, improve, integrate, customize, support, and market our Service. We may share some sets of personal data, in particular, for purposes indicated in FOR WHAT PURPOSES WE PROCESS YOUR PERSONAL DATA of this Privacy Policy. The types of third parties we share information with include, in particular:

Service providers. We share personal data with third parties that we hire to provide services or perform business functions on our behalf, based on our instructions. We share your personal information with the following types of service providers:
  • Cloud storage providers
  • Data analytics providers
  • Independent contractors
  • Marketing and affiliate partners
  • Communication services providers
Law enforcement agencies and other public authorities. We may use and disclose personal data to enforce our Terms of Use, to protect our rights, privacy, safety, or property, and/or that of our affiliates, you or others, and to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, or in other cases provided for by law.


To be in control of your personal data, you have the following rights:

Accessing / reviewing / updating / correcting your personal data. You have the right to review, edit, or change the personal data that you had previously provided to us in the profile section of the App. If you would like to receive a copy of data we process, please send us a data access request. Deleting your personal data. You can request erasure of your personal data, as permitted by law. When you request deletion of your personal data, we will use reasonable efforts to honor your request. In some cases, we may be legally required to keep some of the data for a certain time; in such event, we will fulfill your request after we have complied with our obligations. Objecting to or restricting the use of your personal data. You can ask us to stop using all or some of your personal data or limit our use thereof. Additional information for EEA-based users. If you are based in the EEA, you have the following rights in addition to the above: The right to lodge a complaint with supervisory authority. We would love you to contact us directly, so we could address your concerns. Nevertheless, you have the right to lodge a complaint with a competent data protection supervisory authority, in particular in the EU Member State where you reside, work or where the alleged infringement has taken place. The right to data portability. If you wish to receive your personal data in a machine-readable format, you can do so by requesting a copy of your personal data as described above. The data will be made available to you in the .json file or other file format.

To exercise any of the available to your privacy rights, please send a request to [email protected]


We may transfer personal data to countries other than the country in which the data was originally collected in order to provide the Service set forth in the Terms of Use and for purposes indicated in this Privacy Policy. If these countries do not have the same data protection laws as the country in which you initially provided the information, we deploy special safeguards. In particular, if we transfer personal data originating from the EEA to countries with not adequate level of data protection, we use one of the following legal bases: (i) Standard Contractual Clauses approved by the European Commission (details available here), or (ii) the European Commission adequacy decisions about certain countries (details available here).


We will store your personal data for as long as it is reasonably necessary for achieving the purposes set forth in this Privacy Policy (including providing the Service to you), which includes (but is not limited to) the period during which you have an account with the App. We will also retain and use your personal data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements


We have adopted technical and organizational measures to preserve and protect your personal data from unauthorized use or access and from being altered, lost or misused, taking into account the technological state of art, the features of the information stored and the risks to which information is exposed. Although we have exercised high levels of care in providing secure transmission of information between the Application and our servers and in storing that information on our systems, no method of transmission over the Internet, or of electronic storage, is 100% secure. As such, we cannot ensure or otherwise guarantee the security of information transmitted to us over the Internet


This section provides additional details about how we process personal data of California consumers and the rights available to them under the California Consumer Privacy Act (“CCPA”) and California’s Shine the Light law. Therefore, this section applies only to residents of California, United States.

For more details about the personal information we have collected, including the categories of sources, please see CATEGORIES OF PERSONAL DATA WE COLLECT above. We collect this information for purposes described in FOR WHAT PURPOSES WE PROCESS YOUR PERSONAL DATA of this Privacy Policy. We may also share your information with certain categories of third parties as indicated in WITH WHOM WE SHARE YOUR PERSONAL DATA. Subject to certain limitations, the CCPA provides California consumers the right to request to know more details about the categories or specific pieces of personal information we collect (including how we use and disclose this information), to delete their personal information, to opt-out of any “sales” that may be occurring, and to not be discriminated against for exercising these rights.

California consumers may make a request pursuant to their rights under the CCPA by contacting us at [email protected]. We will verify your request and inform you accordingly. You may also designate an authorized agent to exercise these rights on your behalf.

Access rights under California’s Shine the Light law. California also provides its residents with additional access rights. Under Shine the Light law, the residents may ask companies once a year what personal information they share with third parties for those third parties' direct marketing purposes. Learn more about what is considered to be personal information under the statute. To obtain this information from us, please send an email message to [email protected], which includes “Request for California Shine the Light Privacy Information” on the subject line and your state of residence and email address in the body of your message. Please be aware that not all information sharing is covered by the “Shine the Light” requirements and only information on covered sharing will be included in our response.


The Children's Online Privacy Protection Act ("COPPA") requires us to inform parents and legal guardians about how we collect, use, and disclose personal information from children under the age of 13, which is described in this Privacy Policy as well. We do not knowingly sell any products to children; however, we may collect children’s personal data on your behalf as a parent and legal guardian. We encourage parents and legal guardians to monitor their children’s Internet usage. You are solely responsible for the tracked information accessed by you or any third party you have permitted to use the App and you agree to the Disclaimer of Warranties of the Terms of Use governing the use of the Website protect247.online and the App.


Data protection laws in certain jurisdictions differentiate between “controller” and “processor” of Personal Data. If you are visiting our Website protect247.online, using the App and the Services, the Data Controller is the Creative Group Corp s.r.o.. In situations in which Personal Data is processed by Creative Group Corp s.r.o. on behalf of You, in particular when you provide us with the personal data of third parties while connecting the device, or using location feature via SMS, etc., Data Controller is You and Creative Group Corp s.r.o. is the Data Processor.


Target Device Data. We start collecting data from a target device associated with the account, which may include personal data relating to you, to a target device user(s) or to third parties (“Target Device Data”, including information about a target device, phone number, contacts, messages and SMS, geolocation, sound around the child's device). In accordance with applicable privacy law, to the extent that it applies to us, you are the Data Controller of this Target Device Data and you appoint us as a Data Processor of such data for the purpose of providing the Service.

Your use of Target Device Data. As Data Controller, you warrant that you have the appropriate authority, or have obtained a valid consent from third party as may be required by data privacy laws, to collect and process the Target Device Data and you agree to process and use the Target Device Data in accordance with this Privacy Policy, the Terms and applicable law, and only for the explicit purposes of the Service. You will protect the confidentiality of any accessible Target Device Data and prevent access by or disclosure to any unauthorized third person. You will inform us within 24 hours about any problem arising in relation with management of your account and/or Target Device Data

Data Processor Obligations. To the extent that we are Data Processor on your behalf, we shall (a) implement appropriate technical and organizational measures to safeguard any Target Device Data against any unauthorized or unlawful access, loss, destruction, theft, use or disclosure; (b) limit access to Target Device Data only to those employees who need to know it to enable the Processor to perform the Services; (c) only process the Target Device Data as specified by this Privacy Policy and in accordance with your instructions, and (d) will not use the Target Device Data for any purposes other than those related to the performance of the Service or pursuant to your written instructions. Upon the expiry or termination of this agreement by way of de-registration, or upon your request, we will cease any and all use of the Target Device Data and will destroy or return it to you except as provided above with respect to backed-up data and termination. We will not disclose Target Device Data to any third party without your prior written consent or pursuant to court or administrative order.

Warranties. You are solely responsible for use of the account and the processing of personal data associated with your account, which includes, among others, collecting, storing and analyzing personal data from a target device. You warrant, as the one responsible for Target Device Data that we process on your behalf as Data Processor, that (a) you have informed any user(s) that are 13 years old or more regarding your usage of the Service, and have obtained consent from such user(s) for this kind of activity, as provided in our Privacy Policy, and (b) you comply with all applicable legislation with respect to data privacy, including children’s data privacy. You agree to fully comply with this Privacy Policy.

Indemnity. You agree to indemnify and keep us harmless from all claims, damages and losses we may suffer relating to or arising out of the processing of Target Device Data and other third-party personal data submitted to our systems during the course of use and provision of the Service.


We may modify this Privacy Policy from time to time. If we decide to make material changes to this Privacy Policy, you will be notified through our Service or by other available means and will have an opportunity to review the revised Privacy Policy. By continuing to access or use the Service after those changes become effective, you agree to be bound by the revised Privacy Policy.


If you have any questions about this Privacy Policy, please contact us in one of the following ways:

E-mail us at: [email protected]

Send mails to: Creative Group Corp s.r.o. Address: Vilkova 532/18, Zizkov, 130 00 Prague 3, Czech Republic